Privacy Policy

The data controller responsible for your personal information is:

We operate under the trading name Fake Grass Essex and provide artificial grass supply and installation services across Essex.

We collect personal information in the following ways:

Information you provide directly - when you complete a contact form, request a free quote, request grass samples, or get in touch with us by phone or email. This may include:

• Your name
• Your email address
• Your phone number
• Your home or property address
• Details about your project or enquiry

Information collected automatically - when you visit our website, certain technical data may be collected automatically, including your IP address, browser type, pages visited and the date and time of your visit. This is collected via cookies and analytics tools.

We do not collect any special category data (such as health information or financial data) and we do not knowingly collect personal data from children under the age of 16.

We use the personal information you provide to:

• Respond to your enquiry, quote request or sample request
• Arrange and carry out site visits and installations
• Communicate with you about your project before, during and after completion
• Send you information you have specifically requested
• Comply with any legal obligations we are subject to
• Improve our website and services based on anonymised analytics data

We will not use your personal information for unsolicited marketing without your explicit consent. We will never sell your data to third parties.

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

We do not sell, rent or trade your personal information to any third parties. We may share your data only in the following limited circumstances:

Any third parties we work with are required to handle your data in compliance with UK GDPR.

We will only keep your personal data for as long as is necessary for the purpose it was collected, or as required by law.

• Enquiry and quote data is typically retained for up to 2 years from the date of last contact
• Customer data relating to completed projects may be retained for up to 7 years for accounting and legal purposes
• Website analytics data is retained in anonymised form only

Once your data is no longer required, it will be securely deleted or anonymised.

Under UK GDPR, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us using the details in Section 12. We will respond within one month. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website uses cookies - small text files stored on your device - to help the site function correctly and to understand how visitors use it.

We may use the following types of cookies:

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies, visit aboutcookies.org.

We take the security of your personal data seriously. We have appropriate technical and organisational measures in place to protect your information against unauthorised access, loss, disclosure or alteration.

These measures include secure data storage, restricted access to personal data, and use of reputable third-party platforms that comply with UK GDPR.

Our website may contain links to third-party websites, including our social media profiles on Facebook and Instagram, and our Checkatrade profile. These websites have their own privacy policies and we are not responsible for their content or how they handle your data.

We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in the law, our business or the way we handle personal data. When we do, we will update the date at the top of this page.

We encourage you to check this page periodically to stay informed about how we are protecting your data. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a concern about how we have handled your personal data, please contact us:

We will aim to respond to all data-related requests within one calendar month. If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.